Repairing hair serum for weak, over-processed and damaged hair.

Thank you for shopping with us! Please review our shipping and return guidelines below.

Processing Time

• Orders placed before 2:00 PM (weekdays) are processed and shipped the same day.
• Orders placed after 2:00 PM will be processed on the next business day.
• Orders placed on weekends or holidays will ship on Monday or the next business day.

Shipping Rates

• We offer flat-rate ground shipping for $8 on all orders.
• Free local pickup is available. You will be notified when your order is ready.

Shipping Method

• All orders are shipped via USPS.

Delivery Times

• Delivery times vary based on location and USPS transit times. Tracking information will be provided once your order ships.

Returns Policy

Return Window

• Our policy lasts 14 days from the date of purchase.
• If 14 days have passed, we unfortunately cannot offer a refund or exchange.

Eligibility for Returns
To be eligible for a return, items must:

• Be unused, unworn, and unfragranced
• Have original tags attached
• Be in the same condition as received
• Be in the original packaging

Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:

• Jewelry
• Make-Up
• Hair Accessories
• Shoes
• Undergarments
• Clearance Items

Return Requirements

• A receipt or proof of purchase is required.
• Please do not send items back to the manufacturer.

Partial Refunds (if applicable)
Partial refunds may be granted for:

• Items not in original condition, damaged, or missing parts not due to our error
• Items returned more than 14 days after delivery

Refunds

• Once your return is received and inspected, you will receive an email notification regarding approval or rejection.
• If approved, refunds will be processed and applied to your original method of payment within several business days.

Late or Missing Refunds
If you haven’t received your refund:

1. Check your bank account again
2. Contact your credit card company
3. Contact your bank (processing times may vary)

If you still have not received your refund, please contact us at xpressions@charter.net.

Sale Items

• Only regular priced items may be refunded.
• Sale items are non-refundable.

Exchanges

• We only replace items if they are defective or damaged.
• To request an exchange, email xpressions@charter.net and send your item to:
  101 West Pine Street
  Ponchatoula, Louisiana 70454
  United States

Return Shipping

• Mail returns to:
  101 West Pine Street
  Ponchatoula, Louisiana 70454
  United States
• Customers are responsible for return shipping costs.
• Shipping costs are non-refundable.
• If a refund is issued, the cost of return shipping may be deducted.

Important Notes

• Delivery time for exchanges may vary depending on your location.
• For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
• We do not guarantee receipt of returned items.

If you have any questions, please contact us at xpressions@charter.net.

Thank you for your business!