Thank you for shopping with us! Please review our shipping and return guidelines below.
Processing Time
- Orders placed before 2:00 PM (weekdays) are processed and shipped the same day.
- Orders placed after 2:00 PM will be processed on the next business day.
- Orders placed on weekends or holidays will ship on Monday or the next business day.
Shipping Rates
- We offer flat-rate ground shipping for $8 on all orders.
- Free local pickup is available. You will be notified when your order is ready.
Shipping Method
- All orders are shipped via USPS.
Delivery Times
- Delivery times vary based on location and USPS transit times. Tracking information will be provided once your order ships.
Returns Policy
Return Window
- Our policy lasts 14 days from the date of purchase.
- If 14 days have passed, we unfortunately cannot offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, items must:
- Be unused, unworn, and unfragranced
- Have original tags attached
- Be in the same condition as received
- Be in the original packaging
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Jewelry
- Make-Up
- Hair Accessories
- Shoes
- Undergarments
- Clearance Items
Return Requirements
- A receipt or proof of purchase is required.
- Please do not send items back to the manufacturer.
Partial Refunds (if applicable)
Partial refunds may be granted for:
- Items not in original condition, damaged, or missing parts not due to our error
- Items returned more than 14 days after delivery
Refunds
- Once your return is received and inspected, you will receive an email notification regarding approval or rejection.
- If approved, refunds will be processed and applied to your original method of payment within several business days.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank (processing times may vary)
If you still have not received your refund, please contact us at xpressions@charter.net.
Sale Items
- Only regular priced items may be refunded.
- Sale items are non-refundable.
Exchanges
- We only replace items if they are defective or damaged.
- To request an exchange, email xpressions@charter.net and send your item to:
101 West Pine Street
Ponchatoula, Louisiana 70454
United States
Return Shipping
- Mail returns to:
101 West Pine Street
Ponchatoula, Louisiana 70454
United States - Customers are responsible for return shipping costs.
- Shipping costs are non-refundable.
- If a refund is issued, the cost of return shipping may be deducted.
Important Notes
- Delivery time for exchanges may vary depending on your location.
- For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
- We do not guarantee receipt of returned items.
If you have any questions, please contact us at xpressions@charter.net.
Thank you for your business!
